Privacy Policy

1. Introduction

Polestar Commercials Limited (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact us, or use our services.

By using our website or providing your personal information, you agree to the terms of this Privacy Policy.

2. Who We Are

Polestar Commercials Limited is a commercial vehicle maintenance and wash service provider based in the UK.
Our registered office is located at: Suite L, KBF House, 55 Victoria Road, Burgess Hill, RH15 9LH

For any privacy-related queries, you can contact us at:
📧 info@polestarcommercial.com
📞 0330 633 0550

3. Information We Collect

We may collect and process the following information:

Contact information – name, company, phone number, and email address
Vehicle information – registration number and service details (when booking maintenance or wash services)
Payment information – if applicable, for invoicing or account services
Technical data – IP address, browser type, and usage data collected through cookies and analytics tools
Communications – any correspondence or messages sent to us by email, phone, or web forms

4. How We Use Your Information

We use your information to:

Provide, manage, and improve our services
Respond to enquiries and bookings
Process invoices and payments
Maintain customer service and safety records
Send updates, reminders, or relevant communications (where you’ve given consent)
Comply with legal or regulatory obligations

5. Sharing Your Information

We do not sell your personal data.
We may share limited information only when necessary, for example with:

Service partners (e.g. SNAP Account for wash payments)
IT and hosting providers who maintain our systems
Legal or regulatory bodies, if required by law

All partners and third parties are required to handle your data securely and lawfully.

6. Data Retention

We keep personal information only as long as necessary to fulfil the purpose it was collected for — such as providing services, maintaining compliance records, or meeting legal obligations.
After this period, information is securely deleted or anonymised.

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of any inaccurate information
Request deletion of your data (where applicable)
Object to or restrict certain data processing
Withdraw consent where processing is based on consent

To exercise these rights, please contact us at info@polestarcommercials.com

8. Cookies

Our website uses cookies to improve performance, analyse traffic, and enhance your experience.
You can control or disable cookies through your browser settings.
More details can be found in our Cookie Policy (available separately).

9. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or loss.
However, while we take every precaution, no online transmission is completely secure, and you share data at your own risk.

10. Updates to This Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page with a revised “Last Updated” date.
Please review this page occasionally to stay informed of how we protect your data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Polestar Commercials
📍 Suite L, KBF House, 55 Victoria Road, Burgess Hill, RH15 9LH
📧 info@polestarcommercial.com
📞 0330 633 0550